Configuration Intelligence® Analytics Solutions
Configuration Intelligence® Analytics solutions deliver a simple, yet robust platform for querying, reporting, and forecasting IT operations. Essential for delivering higher service quality at a lower price, Configuration Intelligence® Analytics makes cause/effect dependencies visible by correlating disparate configuration and system behavior information.
Configuration Intelligence® Analytics leverages a powerful OLAP engine and extensible framework. Analysis reporting and decision support information is delivered through a customizable web-based portal featuring:
- Balanced Business Scorecards - Quantifies and reports on the best and worst performing system configurations, security postures, manufacturers and locations across the enterprise
- Key Performance Indicators (KPIs) - Highlights and correlates significant or alarming variations in change requests, outages, availability, faulty build processes, costly configurations or even sudden rises in trouble tickets associated with recent configuration changes
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| Change Management Dashboard |
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| Service Desk Scorecards |
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| Patch Management Dashboard |
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A flexible, extensible framework and pre-built data cube reduce implementation time to days, not months like traditional BI Solutions. Out-of-the-box scorecards are available for ECM change management, service desk incident and problem management, service desk change management, patch assurance, security, and compliance.
Analytics and Change Management
Can you quickly understand if an implemented change actually resulted in increased service desk tickets, longer Mean Time To Repair (MTTR), and service level and operational disruptions?
Configuration Intelligence™ Analytics Change Management Dashboard combines once disparate ECM, Service Desk and operational monitoring data sources into a correlated analytics warehouse and clearly highlights these dependencies.
Now Available:
Configuration Intelligence® Analytics Enterprise Edition
Correlates Service Desk problems & incidents, change tracking, performance monitoring, and other disparate information collected from your existing system management systems. Configuration Intelligence® Analytics focuses on measuring KPIs, and process optimization in the areas of security, configuration, compliance and change management.
Configuration Intelligence® Analytics for ECM
Delivers advanced data mining, correlation, optimization, analysis and consolidated reporting of ECM information. A single web-based portal translates security, configuration, compliance & change information into a focused set of business scorecards, dashboards and KPIs.