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 Customer Quote
"With Configuresoft's Analytics solution, we will be able to further automate the collection, correlation and analysis of disparate metrics from across systems, services, and business units, taking the noise out of managing the IT enterprise."
- Paul Brassil
Vice President of Infrastructure Management Services
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ECM Analytics
The Solution
ECM Analytics delivers executive dashboards, automates Key Performance Indicators (KPIs), provides drill down reports and offers proven IT analytics based on ECM’s audit quality data. ECM Analytics helps improve the IT processes managed with ECM by observing the patterns, behavior and measuring against KPIs, helping to achieve continual service improvement, a key requirement for IT organizations today.
ECM Analytics provides an at a glance view of the IT processes such as change management, compliance, and patch effectiveness through executive dashboards and KPIs based on the industry knowledge gained from hundreds of IT organizations. A library of customizable reports are included as part of ECM Analytics providing an "out of the box" understanding of how change, compliance and patch processes are working over time and across the IT silos and business units. These dashboards, KPIs and reports are based solely on the forensic quality data collected and maintained by ECM ensuring that the information is accurate and aligned directly with the day to day operational, security and compliance activities driven through ECM.
ECM Analytics also delivers powerful analytical capabilities that guide drill down to isolate problems, and provide the visibility into ECMs data from multiple dimensions enabling you to ask and answer questions that had been previously difficult or impossible to resolve without days and weeks of manual effort.
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| Report on compliance over time |
Assess patch deployment and effectiveness |
Understand change and optimize IT process |
ECM Analytics Benefits
- Gain visibility via executive dashboards
- View summarized and actionable data across the IT infrastructure from a single pane of glass.
- Report on IT processes
- Leverage a library of "out-of-the-box" customization reports and report on how change, compliance and patch processes are working over-time and across the IT departments.
- Increase Compliance Levels
- Use powerful analytics to detail compliance from business units, applications or geographical locations, and investigate and better understand the compliance problem.
- Improve Patch Effectiveness
- View KPIs from the Patch Management dashboard to measure patch effectiveness across the enterprise by multiple dimensions to report on effectiveness.
- Master Change Management
- Easily analyze the mass of changes captured across the infrastructure to identify a potential problem that needs to be addressed from an opportunity for process improvement.
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| Report on compliance over time |
Assess patch deployment and effectiveness |
Understand change and optimize IT process |
ECM Analytics Features
- Executive Dashboard
- Web based executive dashboard that provide at-a-glance view of IT processes.
- Customizable Key Performance Indicators (KPIs)
- Define and customize the key performance indicators that can be measured and tracked.
- Library of Drill-Down Reports
- A rich collection of reports based on industry knowledge to customize for your operations.
- Powerful Analytics Engine
- Observes the patterns, behavior and measurements against KPIs to help achieve continual service improvement.
- Extensible Framework
- ECM Analytics has been built with extensibility, which enables you to upgrade to Configuration Intelligence Analytics as your needs grow.
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| Report on compliance over time |
Assess patch deployment and effectiveness |
Understand change and optimize IT process |
Compliance
The ECM Analytics Compliance dashboard features "Odometer" graphics of compliance attainment across the enterprise, or to specific regulatory standards and best practices. These dashboards can be customized to automatically detail compliance from business units, applications or geographic locations. Trend reports are also available that present granular compliance over time clearly showing continuous improvement and indentifying hot spots that require attention. Powerful analytics can then be used to quickly investigate and better understand the compliance problem and determine an action plan.
Patch Effectiveness
KPIs are integrated into the Patch Management dashboard and provide visibility into patch effectiveness that can be measured across the enterprise by machine type, location, criticality, business unit, standard and custom patch severity, etc. Detailed reports can then be accessed that provide both the summary and detailed information to understand the ongoing status of patches and report on effectiveness. For example ECM Analytics can automatically present the success of a specific patch template as Microsoft Security Bulletin MS08-051 is rolled out. As anomalies are seen, the analytics functions can be used to quickly assess the anomaly and determine resolution options saving hours in manual investigation. The end result being significantly higher patch success rates and shortened patch deployment time.
Change Management
ECM Analytics breaks through the mass of changes captured across the infrastructure and presents a coherent dashboard that presents the KPIs of change, identifying normal state and potential areas of concern using standard and extraordinary deviations from the norm. Detailed reports then provide the information required to identify a potential problem that needs to be addressed from an opportunity for process improvement. Analytics can then be used to explore the problem, for example the rate of change has suddenly increased in London when no new applications or devices have been added - what caused the changes? For process improvement, change has increased across a specific group of devices at different Service Pack levels, with a rationalization of Service Packs could support costs be reduced?
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| Report on compliance over time |
Assess patch deployment and effectiveness |
Understand change and optimize IT process |
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