| Symptom |
Possible Cause |
Solution |
| When I see Machine Not Found results. |
The account you are using does not have access to the Windows machines that you are attempting to assess. |
Obtain an account with permission to access these machines. |
| A file share does not exist on the target machine or the permissions are incorrect. |
Create a file share on the target machine. Grant read/write permissions to the share for the user specified in the Machine and Account Configuration area. |
| The User ID that you are using does not exist or is not valid. |
Obtain a valid User ID. |
| The password that you are using is not valid for the User ID. |
Obtain the correct password for that User ID. |
| Network problems are preventing your machine from communicating with the Windows machines that you are attempting to assess. |
Troubleshoot your network and verify that you have connectivity before attempting another assessment. |
| Troubleshoot your network and verify that you have connectivity before attempting another assessment. |
Verify that the machines exist on your network prior to attempting another assessment. |
| The application will not install on my machine. |
Insufficent disk space. |
Verify that you have 70MB of available disk space prior to installing Compliance Checker. |
| The application will not run on my machine. |
Required software is not present. |
Verify that you have Microsoft .NET 2.0 SP1 installed on your machine prior to installing Compliance Checker. |
| Browser settings are not configured properly. |
Verify that Java Script is enabled in your web browser.
In Internet Explorer:
- Click Tools | Internet Options
- Select the Security tab.
- Click Custom Level.
- Under Scripting, select the Enable button for Active Scripting.
- Click OK.
In Firefox:
- Click Tools | Options
- Select the Contents tab.
- Select the Enable JavaScript checkbox.
- Click OK.
|
| Insufficient disk space. |
Verify that you have 70MB of available disk space prior to installing Compliance Checker. |
| The Summary Results View does not display correctly, or at all. |
Required software is not present. |
Verify that you are using either Internet Explorer 7 or Firefox 2.x with JavaScript enabled prior to using Compliance Checker. |
| I was able to verify my connections, but when I click Assess Compliance, I get an error message. |
Insufficient privileges on your Windows machines. |
Verify that you have an administrative account with full permissions on the machines that you are attempting to evaluate. Verify that you are using a valid ID and password for that account. |
| My reports are not printing correctly. |
Print settings are set incorrectly. |
If you are using Internet Explorer:
- Click Tools | Internet Options.
- Select the Advanced tab.
- Under Printing, check the Print background colors and images box.
If you are using Firefox 2.x:
- Click File | Page Setup.
- Select the Format & Options tab.
- Under Options, check the Print Background (colors & images) box.
|
| I am receiving an error message about Internet Explorer restricting the webpage from running scripts or ActiveX controls that could access my computer. |
Internet Explorer is not configured to allow the content to run. |
Click on the error message, and then select the Allow Blocked Content... option. You must select this option each time you run the tool.
Alternatively, you can make the following configuration change, so that you do not have to allow blocked content each time you run the tool.
- Click Tools | Internet Options.
- Select the Advanced tab.
- Under Security, check the option Allow active content to run in files on My Computer.
- Click OK.
|
I receive an error message that the RPC server is unavailable.
(Error: Unable to write shared directory ADMIN$. Please check that share permissions for user homegreg are set up with Full Control permissions. Full error message: IWbemLocator::ConnectServer() Failed - Resource:\10.100.50.5 ootcimv2 HRESULT 0x800706ba = The RPC server is unavailable.;) |
The Windows Firewall for Windows XP or Windows Vista may not be properly configured. |
In the case of Windows XP or Vista, this may require additional steps if the firewall is enabled. See http://msdn.microsoft.com/en-us/library/aa389286(VS.85).aspx for more information. |