ECM Service Desk Integration Solutions

 Automated Change Reconciliation Through ECM Service Desk Integration

ECM Service Desk Integration Solutions enable the automation of operational processes, linking change and configuration management, as well as automating the intersecting transitions from the change approval processes to the implementation and verification processes, and closing the loop back to the Service Desk to complete the entire change process.

• Automated discovery and creation of structured Requests for Change (RFCs)
• Delivery of accurate, actionable RFC decision support information
• Enterprise–wide, cross platform implementation of required RFC changes
• Rapid, comprehensive change audit verification
• Proactive reconciliation of planned from unplanned change (Delivered through ECM)
• Change management process effectiveness measurement

By linking configuration and change management processes, ECM Service Desk Integration Solutions delivers visibility and control of unauthorized changes and improves overall enterprise and component systems availability, security, and policy compliance. It provides audit verification the changes were made and most importantly, measures how well the internal change management process is working.

 ECM Service Desk Integration Solutions Features

• Connection to the leading Service Desk solutions by BMC, HP, CA, IBM, Oracle and others
• Flexible & extendable architecture delivers a workflow platform that quickly customizes the change management process to align with your organization