My Support
Our Customer Service team understands that ECM is an integral part of your successful network and systems operations. Whether it's a quick question or step-by-step assistance for your ECM environment, our knowledgeable engineers are available to help you.
Need Support?
Configuresoft's Customer Service Team is standing by to help you.
Normal Business Hours:
Monday - Friday, 6am - 6pm,
Mountain Time (GMT -7)
support@configuresoft.com
1.719.447.4615
1.877.676.4960
For After-hours Support...
Please send email to support@configuresoft.com
For After-hours Emergency Support...
Please leave a voicemail at 1.719.447.4615 - our on-call technician will be paged.
Support Lifecycle Policy
The Support Lifecycle Policy provides the Configuresoft stated policy for product support. It includes available support options and migration options in the product planning and information technology planning for organizations based on knowledge of the support timelines for Configuresoft products.
Knowledge Base
This part of the Customer First Portal lets you find the information you need by searching Configuresoft's database of "how-to" documents, system requirements, and common issues.
Customer Forum
If you wish to discuss product features, enhancement requests, or other aspects of your experiences with Configuresoft products, please use the Customer Forum.
Support Case Process/Escalations
Download this PDF for future reference. It contains a summary of the customer service case process, contact information, and case escalation procedures.